Return Policy

I do not have an account with ProZone Sporting.

• How do I return the order I have placed?You can return your order within 5 days of its delivery. Please follow these steps to cancel order:
• I’m unable to see the return/exchange link on the product when I’m trying to place a return/exchange request online.You can return your order within 5 days of its delivery. Please follow these steps to return order:
  1. Our return and exchange policy allows for you to return/exchange your order within 5 days of the order’s delivery. Option to place return/exchange request will be disabled in your account after 5 days of the order’s delivery.
• I am unable to place return request.There are 3 reason due to which return option is not available on website/app:

How do I track my return?

• If your order is not marked delivered.The return request can be taken only after the order status is marked as ‘Delivered’ by our courier partner. In a few cases, it may take up to 24 hours to mark the order as delivered. In case, it is more than 24 hours since delivery and the return option is still unavailable, please contact us at impexperfection@gmail.com.
• You can return your order within 5 days of its delivery. The return option is withdrawn once 5 days period has passed since delivery.
• We will send a confirmation email and SMS once your return order has been picked up and when it is received at our warehouse. In case of exchange request you are intimated again via SMS and email when new items are dispatched to you. In case of refund an email is sent when the refund is processed from our end. It may take up to 48 hours for it to reflect in your account.

How to Return the products?

• How does GST vary for orders?Tax may vary depending on factors like the city where the order would be shipped to and price of products.
• If I return the order will the GST amount charged be refunded?If any order is returned, the GST amount will be refunded. However, Shipping charges will be non-refundable.
•  If I cancel the order will the GST amount charged be refunded?If any order is cancelled before it is shipped, the GST amount and shipping charges will be refunded.
• What are the items/services that cannot be returned or exchanged?
  1. Cash cannot be claimed against gift cards and gift wraps.
  2. No item that has been sold as part of a multipack can be returned as an individual item.
  3. Certain sale events or offers will not covered under our standard return/exchange policies. Their terms will be defined and mentioned separately.
  4. Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled or are incomplete.
  5. The gift items received by you can not be exchanged.
• Under what conditions can I return/ replace my ProZone Botaniqa product?
  1. Wrong product delivered
  2. Damaged product delivered – Physical damage/ tampered product or packaging
• Under what conditions return/ replacement requests will not be accepted for ProZone botaniqa products?
  1. Opened/ used/ altered products.
  2. Original packaging (mono cartons, labels, etc.) missing.
  3. The return/ replacement request is generated after 5 days from the date of delivery.